Terms and Conditions

Quotes

At the time of your inquiry, a quote for work will be provided to you. The quote is at the discretion of the company, and may change if the same work is requested at a later date.
 

Deposits and Payment

Deposits for products are as follows: £10 for celebration cakes, one-half of the total quoted price for wedding cakes, and a 10% deposit on cupcakes.  Work will not begin until the deposit has been paid in full. There are no refunds on deposits, except wedding cakes cancelled more than 12 weeks before the wedding date. If equipment or products (cake stands, serving trays, etc.) are provided, an additional deposit will be required, and will be refunded when the equipment is returned in its original working condition.


Payment is due in full for celebration cakes and cupcakes upon collection. Full payment for wedding cakes is due 12 weeks before the date of the wedding.

 

Product Satisfaction and Refunds

Each product sold by the company is unique and hand made. While every effort will be made to design the product to your exact specifications, some aspects (colour, design, etc) may vary slightly. While every effort is made to match the likeness of the person or item you customization that you request, we cannot guarantee an exact replica. If significant changes must be made to a quoted design, we will contact you for authorization before continuing.
 

The company is responsible for the condition of the product until it is picked up and paid for. Once the product leaves the premises, it is assumed that the customer is satisfied with the product, and no refunds will be given. Complaints or alteration requests must be made at the time of pickup. Additional charges may be incurred if the requested alteration is significant. If the product is being delivered, the company remains responsible for the condition until the customer takes delivery.
 

Food Safety

Unless otherwise stated, all products are nut-free but are not made in a nut-free environment. Products contain gluten unless specifically stated to be gluten-free. The customer should notify the company of any food allergies prior to placing the order. Cakes are made without preservatives and should be eaten as soon as possible. Cakes should be stored in a dry place at room temperature, out of direct sunlight and away from sources of heat. 

 

If your cake contains figurines, custom objects, or extreme customization, it is advised that the customer not eat them. While all figurines are made from edible materials, the presence of dowels or other reinforcement devices may be used internally.